Refund policy

At CalDigit we have a passion of making products that enrich your digital life. If for any reason the CalDigit product you bought does not perform up to your satisfaction and our friendly staff is not able to resolve your concerns, we are happy to take it back.

CalDigit Online Store customers have 45 days to return any undamaged items along with all the accessories and original packaging for a full refund less any S&H fees. Customers are responsible for return freight back to CalDigit warehouse locations.

To return an item, your order must meet the following criteria:

- Product must have been purchased from the CalDigit Online Store.

- Customer must request for a refund within 45 days of the invoice date.

- Product must be undamaged and in the same condition as it was purchased.

Please email CalDigit RMA department: eusupport@CalDigit.com to obtain an RMA (Return Merchandise Authorization) number before sending the item back to us.  CalDigit does not accept returns that have not been authorized in advance and the item will be returned to you.

The customer is responsible to make sure that the item is returned to CalDigit in good condition. CalDigit is not responsible for any returns that do not arrive at CalDigit that are either lost or damaged. We recommend that returned items are sent back to CalDigit with a shipping service that provides insurance and tracking capabilities such as UPS, FedEx or DHL. 

If CalDigit deems the item to be damaged you will not receive a refund and the item will be returned to you.